1. Overview

Our refund and return policy lasts 30 days. If 30 days have passed since your item(s) was delivered, we will not process refund or exchange requests.
To be eligible for a return, your item must be unused, in original condition, and in its original packaging.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or engraved products

• Items altered from their original design (e.g., change of stone, metal, or band style)

• Items damaged through improper use or normal wear and tear

• Orders lost due to incomplete or incorrect delivery addresses

3. Returns & Refunds

All Amanda Fine Jewelry pieces are made to order. If there are no quality issues, a 35% restocking fee applies to all returns and refunds.

• Please get in touch with us at [service@amandafinejewelry.com] before sending any item back. Returns without prior approval will not be processed.

• Customized items, such as ring sizes over 9 US or under 3 US, customized quarter sizes, adjustments to the stone types or sizes, changes to the band style, and any customer-requested engraving, are non-refundable.

• Items sent to you as Replacement/Excehange are not refundable.

• Each order is eligible for one return or exchange only.

• Replacement or exchange items are not refundable.

• We are not jointly and severally liable for packages returned to us due to incorrect/incomplete addresses. If customers request refunds in such cases, a 35% restocking fee will be required.

Once we receive and inspect your return, you will be notified by email regarding approval or rejection.
If approved, your refund will be processed within 7 business days to your original payment method.

4.Returns & Exchanges

Notice: Our items are made to order according to the customer’s choice of ring size, metal material, metal color, etc. If customers want to exchange or return the product for non-quality issues, we require a restocking fee of 35% of the purchase price.

Please refer to the following rules:

• We do not offer free resizing services. The 35% restocking fee also applies to size exchanges.
• After the restocking fee is deducted, if your store credit left is insufficient to cover the new item, we will require the difference.

• An item can only be exchanged once.

6. Cancellation Policy

Please note that each order requires a production period, which corresponds to the production time selected on the product page.
You may cancel your order at any time before it is shipped.

We typically begin production and prepare materials within 12 hours after receiving your order, excluding Sundays and public holidays.
Therefore, cancellations within 24 hours of purchase are free of charge.
If you cancel after 24 hours, a fee will apply to cover material and labor costs based on the production stage.

The cancellation fee is calculated according to the following schedule: